Microsoft is planning on taking over the corporate telephone system by introducing a new software called Response Point. The software maker is teaming up with device maker like d-link, uniden, and quanta computers to make the actual phone. The phones are designed to be user friendly and has a voice response system. Rather than having multiple buttons for transferring calls and checking voicemail, the response point software allows the user to just speak into the phone to identify the function they want. The software will know all the names in the company directory and will be able to link with outlook desktop and exchange server software.
I think this new software is very helpful to small businesses and making things easier and more simple. People won't have to remember which extensions go with who's phone lines. All they have to do is speak directly into the phone and the call will be transferred. However, i think there would be a couple issues with this software. First, this software will require a lot of new equipment and most small businesses might not want to implement such a costly system. Second, the software might be difficult to setup and manage. Finally, there might also be some security issues with the new software. Overall, i think this is a great idea that microsoft came up with and it will definately make communications more efficient for businesses.
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